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Let Me Speak to the Manager!

Let Me Speak to the Manager!

Daniel M. Boland / Daniel MBoland

12,54 €
IVA incluido
Disponible
Editorial:
Wipf and Stock Publishers
Año de edición:
2020
Materia
Gestión: liderazgo y motivación
ISBN:
9781532675690
12,54 €
IVA incluido
Disponible

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Sobre IBD

Once your customer asks to speak to the manager, your business is on the line and your reputation is at risk. If you do not handle the situation sensitively, it’s all downhill from there. Let Me Speak to the Manager! teaches how to keep customers from reaching the point of total frustration.Dr. Boland presents an in-depth explanation of how a manager’s influence and leadership can change employee attitudes. The key to avoiding unpleasant events is to make sure they do not occur. Let Me Speak to the Manager! teaches how to work with salespeople, employees, and customers.

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